Our Customer Services

Technical and Service Information

All equipment should be kept clean
All refrigeration equipment should be service at least every 3 months according to environment 
All invoices of service should be kept for service record purposes

    Technical service

    Refrigeration Equipment
    Butchery Equipment
    Bakery Equipment
    Catering Equipment
        WE DO ALL have in house service and repair center
        WE DO ALL also do CALL OUTS to client’s establishments
        WE DO ALL also do TURN KEY PROJECTS 

        SHIPPING & DELIVERY

        Delivery days and times will be confirmed once your order has been placed.
        Please note: All prices on WE DO ALL store do not include shipping
        When checking out on the WE DO ALL store please include your delivery address and please leave a message that you require a shipping price 
        WE DO ALL store make use of M D S couriers for all shipping national and international
        WE DO ALL store also have in house shipping for large equipment for local delivery’s

        PRIVACY & SECURITY

        All details submitted to We do all, financial and personal, are kept strictly private and confidential. We will never sell, distribute or otherwise compromise any information you provide.

        RETURNS & REPLACEMENTS

        All products purchased from We do all Refrigeration and Catering Equipment come with a standard 12 month’s manufacturer’s warranty. For imported goods it’s a 6 months warranty and all equipment carry 3 months electrical warranty.

        • The warranty covers only the replacement of spares.
        • Travelling, labour, glass, and freight charges are not covered under warranty.
        • If a unit is ‘Dead on Arrival’ or there is problem with the unit within the first 14 days of delivery, we will waive the labor and travel costs for the repair unit.
        • Compressor warranty is only valid if the condenser units are kept clean. Warranty will only be honored once compressor supplier issues report of defect/malfunction.
        • The warranty does not cover defects for misuse of equipment, incorrect installation, lack of maintenance, and wear and tear on parts such as lights, heating elements, switches, etc..
        • Please note serial number and original invoice number of unit is required when claiming under warranty
        • On electrical failure a certified copy of the certified of compliance of the electrical installation must be produced.
        • All equipment should be kept clean
        • All refrigeration equipment should be service at leased every 3 months according to your interments
        • All invoices of service should be kept for service record purposes

         ORDERING

        All orders can be fulfilled online utilizing our cart and checkout features. You will receive confirmation of your order soon after it has been placed.
        Please note: All order excludes shipping charges PLEASE refer to SHIPPING & DELIVERY
        THE TEAM WHO CAN HELP YOU