Shipping Policy

1. Shipping Areas

Wedoall delivers throughout South Africa. Delivery services are available to major cities, towns, and selected outlying areas nationwide.

2. Order Processing

Orders are processed during normal business hours:

Monday – Friday: 08:30 – 16:30
Weekends & Public Holidays: Closed

Orders received outside business hours will be processed on the next business day.

3. Delivery Timeframes

In-Stock Products

Products that are in stock are typically dispatched and delivered within 7–10 working days from confirmation of payment.

Manufactured or Non-Stock Products

Products that are not held in stock and require manufacturing, assembly, or special ordering are typically delivered within 15–21 working days from confirmation of payment.

Please note that these timeframes are estimates and may vary due to supplier lead times, courier delays, public holidays, or circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated based on:

• Delivery destination
• Product size and weight
• Quantity ordered
• Special handling requirements

Shipping costs will be communicated during checkout, quotation, or order confirmation.

5. Large Equipment Deliveries

Certain commercial equipment, refrigeration units, bakery equipment, and other oversized products may require:

• Special freight arrangements
• Additional delivery charges
• Extended delivery times
• Offloading assistance at the delivery location

Customers will be notified of any additional requirements before shipment.

6. Delivery Requirements

Customers must ensure:

• A valid delivery address is provided.
• Someone is available to receive and inspect the goods.
• The delivery location is accessible for the selected courier or transport vehicle.

Additional charges may apply for failed delivery attempts or incorrect delivery information.

7. Inspection Upon Delivery

Customers should inspect all goods upon delivery.

If any item is:

• Damaged
• Incorrect
• Incomplete

please notify Wedoall within 48 hours of delivery and provide photographs where applicable.

8. Tracking Information

Where available, tracking information will be provided once an order has been dispatched.

9. Risk and Ownership

Risk in the goods passes to the customer upon delivery. Ownership of goods remains with Wedoall until full payment has been received and cleared.

10. Delays Beyond Our Control

Wedoall shall not be liable for delays caused by:

• Courier disruptions
• Strikes
• Civil unrest
• Natural disasters
• Supplier shortages
• Events beyond our reasonable control

We will make every effort to keep customers informed of any significant delays.

11. Collection from Store

Customers may arrange collection from our Pretoria premises by prior arrangement:

Wedoall
229 Court Street
Pretoria West, Gauteng
South Africa

12. Contact Us

For shipping enquiries, please contact:

Wedoall
Email: wda@wedoall.co.za
Phone: +27 83 654 3982 / +27 87 353 4134